FAQ

+ What type of events do you service?

We service all occasions! Weddings, showers, conferences, trainings, engagement parties, bachelor/bachelorette parties, divorce parties, birthday parties, grand openings, pop-ups, etc.! You name it, and we will make it look fabulous.

+ Do you require a reservation deposit?

We require a 50% deposit to reserve your items. The remaining 50% is due 7 business days before your event. Your items are not reserved until we receive your deposit. If you need to cancel for any reason, your deposit will be refunded (as long as you cancel at least 14 days prior to your reservation date).

+ What forms of payment do you accept?

We accept cash, check, PayPal, and Venmo.

+ Does OccasionAll have a minimum order requirement?

OccasionAll has a minimum order requirement of $200 for Will Call orders. Our delivery orders require a $500 minimum product order.

+ Do you allow items to be picked up (Will Call)?

We do allow items to be picked up on a case by case basis. Some of our items are large, fragile and need to be set up by our delivery team. If you do pick items up, we ask that you pick up in a covered vehicle with appropriate straps and blankets.

+ How many hours is included in my rental price?

Your rental price includes the entire day, 24 hours! You choose the delivery and retrieval window based on your venue accommodations and preference.

+ Can my flower wall or backdrop be set up indoors and outdoors?

Yes! We do ask that if your backdrop is set up outdoors, that it be placed against a wall or structure in case there is unforeseen wind or inclement weather.

+ What happens if an item is damaged at my event?

We want you and your guests to enjoy your items, but sometimes accidents happen. We will ask that you pay for any repairs or cleaning costs (per our contract). In the event that an item becomes unrentable, we require you to reimburse OccasionAll at 3 to 5 times the rental cost.